What can be returned?

Returns and Refund Policy For.....

Upcycled

Refurbished

Made-in-House

Hand-made

All the above can be returned for a full refund within 14 days of delivery.

If, for any reason, you do not wish to keep this, please return it using a tracked service and keep us updated on the tracking details so we can promptly issue a refund.

We understand that returning an item can be a hassle, which is why we kindly ask our customers to cover the cost of return postage. This is to prevent any fraudulent claims of faulty items being returned. 

However, if the item is genuinely faulty, we will take responsibility and cover the cost of return postage. 

Return and Refund Policy for...

Clothing

Chopping Boards

Mugs

Barware

Tote Bags

Glassware

All the above can be returned for a full refund within 14 days of delivery.

We want to make sure you're happy with your purchase! Please keep in mind that we can only accept returns for these items that are defective. To avoid any issues, please double-check your order to make sure you have selected the correct item and size.

We understand that returning an item can be a hassle, which is why we kindly ask our customers to cover the cost of return postage. This is to prevent any fraudulent claims of faulty items being returned.

However, if the item is genuinely faulty, we will take responsibility and cover the cost of return postage. 

As a new company, we don't have the same level of return options as bigger brands, but we're working hard to improve our deals and hope to offer more flexibility in the future. Thank you for being a part of our journey!

Damaged in transit.

Please note that if the courier damages your item during transit, we will handle everything and initiate a claim against the courier. We want to ensure you have a smooth, stress-free shopping experience with us.

Oh no! My order hasn't arrived!

In the rare instance that you can't find your order, we suggest trying the following steps:

First, check the tracking number provided to see any updates on the delivery.

Ask around your household to see if anyone received the package without letting you know.

Look around the delivery area to see if the courier left it in a safe spot.

You can also politely ask your neighbours if they've seen your package.

And of course, if none of these steps works, please reach out to us through our contact form, and we'll do our best to assist you.

We mainly use Evri; however, we use Royal Mail tracked 48 to ship our T-shirts.

If your package goes missing, we need to wait 10 working days before we can file a lost claim (that's just Royal Mail's standard procedure, sorry about that!).

If we still can't locate your item(s) after that period, we'll refund you in full. Thanks for your understanding!