Contact information

Trade name: Oh My Gothness

Phone number: +447399928409

Email: Ohmygothnessshop@gmail.com

Physical address: 2 Petersfield Terrace, STOCK CHASE, Heybridge, Maldon CM9 4ED, United Kingdom

Refund and return policy

We want you to be completely satisfied with your purchase

Refund window

You have 14 days from the date of delivery to request a refund or return. Items must be unused, in original condition, and in original packaging.

Return conditions

To be eligible for a return, your item must be:

Unused and in the same condition that you received it
In the original packaging
Please include your order number
Accompanied by proof of purchase

How to return

To initiate a return:

Contact our customer service team with your order number
Pack the item securely in its original packaging
Ship the item to the address provided by our team
Once we receive and inspect your return, we'll process your refund

Return shipping

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Non-returnable items

Certain items cannot be returned:

Gift cards
Downloadable products
Personalised or custom-made items

The following can be returned if damaged in transit or if there is a design flaw. Please provide proof before a return/refund can be processed.

T-shirts
Kitchenware
Bathroom Accessories

Questions?

If you have any questions about our refund policy, please contact us:

Refund and return policy

We want you to be completely satisfied with your purchase

Refund window

You have 14 days from the date of delivery to request a refund or return. Items must be unused, in original condition, and in original packaging.

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Contact information

Refund and return policy

Refund window

Return conditions

How to return

Return shipping

Non-returnable items

Questions?

Refund and return policy

Refund window

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